It is even possible to monitor the remote video camera on iPhone, iPad, and Android mobile devices, so support staff can see everything their customers see.

The platforms that it supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android. The platform can operate even behind firewalls that users don’t control.

Install the app, launch it, click the “+” button and enter the name of the device you’re trying to connect to, sign in, and click “Connect.BeyondTrust Remote Support (formerly Bomgar Remote Support) helps teams in support and security organizations conduct safe, controlled remote support to almost any device or system, worldwide. Once your computer and router are set up, using Microsoft Remote Desktop is easy. It’s a good idea to configure your device to have a static IP address to avoid reconfiguring port forwarding on the router whenever the computer gets a new address. If you want to enable remote connections over the internet, you may also need to change your router settings. Then, click on the Remote tab, and under the Remote Desktop section, check “Allow remote connections to this computer” and “Allow connections only from computers running Remote Desktop with Network Level Authentication.” Confirm your choices and that’s the first step complete. On Windows 10, this is achieved by opening up the Control Panel, clicking on System and Security, and then selecting “Allow” under the remote access option. Here’s how you do it:įirst of all, make sure that the computer you are trying to access allows remote desktop connections. This program is available from the Microsoft Store and is easy to use, but tinkering with the configurations that will grant you the ability to access tools remotely is a little more complicated. Microsoft does also have another Remote Desktop app, however, which is a little more modern in appearance. The Redmond-baed firm has been delivering remote desktop tools for a number of years now, with its Remote Desktop Connection tool having changed little since it was first launched. If you’re looking for a company that has a long history of offering remote desktop solutions, then Microsoft has you covered.

(Image credit: Future) Microsoft Remote Desktop

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